Contact OndaRx

OndaRx is an online telehealth platform. There is no walk-in clinic. Use the contacts below for account questions, order status, partnerships, and privacy requests. Do not include diagnoses, medication lists, lab results, or other health information in email — complete the relevant intake so a licensed provider can review your case in the clinical workflow.

Patient support

Email help@ondarx.com or call 1-800-getwell (+1-800-438-9355). General inquiries: info@ondarx.com. Privacy and compliance: compliance@ondarx.com.

What to include

Share your name, the email used at checkout, and a short non-clinical summary of the question (billing, shipping, or website help). We typically reply on business days. For treatment, start from a care area such as Weight Loss or About Us rather than emailing symptoms.

Emergencies

OndaRx is not for emergency care. Call 911 if you have a medical emergency. For mental-health crisis support in the United States, call or text 988. Legal documents including the Privacy Policy and Notice of Privacy Practices describe how we handle information.